Privacy Policy

Kivo Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit mykivo.com (the "Site") or make a purchase through it.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, your IP address, your time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

COOKIES

Here is a list of cookies we use. We have listed them here so that you have the option to choose whether you want to allow them or not.

  • _session_id, a unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).

  • _shopify_visit, no data retained, persists for 30 minutes from the last visit. Used by our site’s internal statistics tracking system to record the number of visits.

  • _shopify_uniq, no data retained, expires at midnight (depending on the visitor's location) the next day. Counts the number of visits to a shop by a single customer.

  • cart, unique identifier, persists for 2 weeks, stores information related to your shopping cart.

  • _secure_session_id, unique session identifier.

  • storefront_digest, unique identifier, indefinite if the shop is password-protected, used to determine if the current visitor has access.

"Log files" track activity on the Site and collect data such as your IP address, the type of browser you are using, your Internet Service Provider, referring and exit pages, and timestamp data (date and time).

"Invisible pixels," "tags," and "pixels" are electronic files that record information about how you navigate the Site.

Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. These automatically-collected information are referred to as "Order Information."

HOW WE USE YOUR PERSONAL INFORMATION

Generally, we use the Order Information we collect to process any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

  • communicate with you;

  • assess fraud or potential risks; and

  • when it aligns with the preferences you have shared with us, provide you with information or advertisements about our products or services.

We use the Device Information (particularly your IP address) we collect to assess fraud or potential risks and, more generally, to improve and optimize our Site (for example, by generating analytics on how our customers browse and interact with the Site, and to evaluate the success of our advertising and marketing campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties who help us use it for the purposes described above. For example, we use Shopify to power our online store – to learn more about how Shopify uses your Personal Information, please see their Privacy Policy: https://www.shopify.com/legal/privacy. We also use Google Analytics to better understand how our customers use the Site – to learn more about how Google uses your Personal Information, please visit this page: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing messages we believe may be of interest to you. To learn more about how targeted advertising works, you can visit the Network Advertising Initiative’s ("NAI") page at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising here:

[[INCLUDE OPT-OUT LINKS FOR USED SERVICES.]]

COMMON LINKS INCLUDE:

Additionally, you can opt-out of certain of these services by visiting the Digital Advertising Alliance opt-out portal at: https://optout.aboutads.info/?c=3&lang=en.

DO NOT TRACK

Please note that we do not change our Site’s data collection and use practices when we detect a "Do Not Track" signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access the personal information we hold about you and to ask that it be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact information provided below.

Additionally, if you are a European resident, please note that we process your information in order to fulfill our contractual obligations to you (for example, if you make an order through the Site) or pursue our legitimate business interests listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the Site, we will retain your Order Information in our records unless and until you ask us to delete this information.

MINORS

The Site is not intended for individuals under the age of 12.

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have any questions, or if you would like to make a complaint, please contact us by email at help.kivo@gmail.com.